Privacy policy

 

Privacy Policy & Store Terms – Dewlume

At Dewlume, we are committed to protecting your privacy and ensuring a seamless, transparent shopping experience. This policy outlines how we handle your personal information and details our store policies regarding delivery and guarantee.

1. Information We Collect

When you visit or make a purchase from Dewlume, we collect certain personal details necessary to fulfill your order:

 * Personal Details: Name, delivery address, phone number, and email address.

 * Order Details: Information about the items purchased, billing details, and delivery instructions.

 * Device & Usage Data: Information collected automatically through cookies and analytics tools (such as IP address, browser type, and pages visited) to improve our storefront experience.

2. How We Use Your Information

We use your information solely to:

 * Process, fulfill, and ship your fragrance and apparel orders.

 * Communicate order status, tracking updates, and customer support responses.

 * Send promotional offers, news, and updates (only if you have opted in).

 * Prevent fraudulent transactions and ensure account security.

3. Data Protection & Sharing

 * Your privacy is paramount. We do not sell, rent, or trade your personal information to third parties.

 * We only share essential details with trusted service providers required to operate our business (such as courier partners for order delivery and secure payment gateways).

4. 48-Hour Express Delivery

 * We strive to process and dispatch all orders promptly.

 * Orders placed with Dewlume are delivered within 48 hours from the time of order confirmation (subject to area coverage, order verification, and courier operations).

 * You will receive tracking information once your order has been dispatched.

5. Money-Back Guarantee

 * Your satisfaction is our top priority. We offer a Money-Back Guarantee on eligible purchases.

 * If you receive a damaged, incorrect, or defective item, or if you are unsatisfied with your order as per our return conditions, you can request a full refund or exchange.

 * To initiate a return under our Money-Back Guarantee, please contact our support team within the specified return window with your order details and photos/proof of the issue.

6. Cookies & Tracking

Our website uses cookies to personalize your shopping experience, remember your cart items, and analyze site traffic. You can manage or disable cookie preferences through your web browser settings at any time.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your order, please reach out to us at:

 * Brand: Dewlume

 * Customer Support Email: [Apna Email Address daalein]

 * Phone / WhatsApp: [Apna Contact Number daalein]